1. Are your sneakers authentic?
- Yes, at House of Sneakers, we specialize in reselling only genuine, authentic sneakers sourced from reputable suppliers and brands.
2. Do you offer returns or refunds?
- We do not accept returns or provide refunds except in the case of receiving a damaged or defective item. Please refer to our [Return Policy](link-to-return-policy) for more details.
3. What condition are your sneakers in?
- We sell sneakers in various conditions: New, Like New, Used, and others. Each product's condition is clearly mentioned on its respective product page.
4. How long does shipping take?
- Shipping times vary depending on your location and the shipping method chosen during checkout. Typically, domestic deliveries take [X to Y] business days, while international deliveries may take longer.
5. Can I cancel my order after it's been placed?
- Once an order has been processed and shipped, cancellations may not be possible. Please contact us immediately if you need to make changes or cancel your order.
6. Do you ship internationally?
- Yes, we offer international shipping. However, please note that international customers are responsible for any customs duties, taxes, or fees incurred during shipping and delivery.
7. How can I track my order?
- Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to track your package's progress.
8. Can I request a specific sneaker or size that's not listed on your website?
- Absolutely! Use our [Sourcing Page](link-to-sourcing-page) to inquire about specific sneakers or sizes. We'll do our best to assist you in finding what you're looking for.
9. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can choose your preferred method during checkout.
10. Are your prices negotiable?
- Our prices are set based on various factors, including market value and product demand. Unfortunately, we do not entertain price negotiations.